Frequently Asked Questions

How do I contest a traffic citation?
For moving violations issued by the Jackson Police Department, you may go to Jackson City Court on the day listed on the ticket by the issuing officer. You will be given the chance to address the court and present your case. The judge could find you guilty and impose a fine, or he or she may dismiss the citation. If you miss the court date, the judge could issue a warrant for your arrest, so it’s important to either pay the fine or appear in court on the court date.

I have a question about my traffic citation. Who do I ask?
For traffic citations issued by the Jackson Police Department, you can ask the Desk Officer who is on duty 24 hours a day or speak with someone in the Traffic Division during normal business hours.

My car was seized. How do I get it out of impound?
It depends on what the vehicle was seized for. If your car was seized for evidentiary reasons, it may be until the case goes to court, depending on the type of incident. If your car was seized because it was used to transport drugs or used in another crime, there will be a hearing date set and you will have the opportunity to address the seizure board. In any case, call the police department and ask to speak with the Administrative Services Commander. 

How do I get a copy of my traffic crash report?
Sometimes traffic crash reports take up to 72 hours before they are available to be released. They have to be sent to a State of Tennessee database before they can be released to the public. Once they are available for release, we can disseminate them in a number of ways. They can be e-mailed, faxed, mailed or picked up in person at the main police station at 234 Institute Street, Jackson, TN 38301. In the case of faxed copies, we cannot fax to a long distance number. If you want the crash report to be mailed to you, you need to send a self-addressed stamped envelope to Central Records, P.O. Box 2587, Jackson, TN 38302.  Call 731.425.8400 and ask to speak with someone in Central Records during normal business hours, Monday through Friday between 8 am and 5 pm.

Where can I get information about a traffic citation I was issued?
Call Jackson City Court for citations issued by Jackson Police officers. The telephone number is 731.425.8292.

Can I pay my traffic citation fine online?
No. Citations must be paid by check or cash. Checks can be mailed to Jackson City Court, 101 East Main Street, Jackson, TN 38301. You can pay the fines in person at Jackson City Court. Cash should not be sent through the mail. To find out what the exact amount is, call City Court at 731.425.8292. City Court hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. On Wednesdays, City Court closes at 4:00 p.m..

Motorists are speeding in my neighborhood. What can be done?
Call the main police department number, 731.425.8400 and ask to speak with the Traffic Division Commander. He or she may send officers out to do special details in your neighborhood and increase enforcement in the area.

Where can I get information about Domestic Violence?
The National Domestic Violence Hotline can be reached at 800.799.SAFE (7233). Their website is www.thehotline.org.  The Jackson Police Department has a Domestic Violence Unit. It is dedicated to providing services to victims of domestic assault. Call 731.425.8400 and ask to speak with someone in the Domestic Violence Unit during normal business hours. If you are in an emergency situation, you should call 911.

How do I report a crime?
If you are experiencing an emergency situation, you should dial 911. If you need to make a report that occurred within the city limits of Jackson, you should call the non-emergency number for the police department:  731.425.8400. An officer may come out to your location to take your report. In some incidences, the report may be taken over the telephone by the front desk officer in cases involving events like small dollar amount thefts, simple assaults and similar type reports.

How can I give information about a crime or suspect information?
There are several ways to give information. The main police telephone number, 731.425.8400 is answered 24 hours a day. The operator can direct calls to the appropriate officer. If the caller wishes to remain anonymous, Crime Stoppers can be contacted by telephone at 731.424.8477. You can also send a web tip by visiting www.jmcrimestoppers.org. Tips to Crime Stoppers are always kept anonymous; you could receive up to $1,000 for information that leads to an arrest.

How do I find out information about my house burglary?
Call the main police department telephone number, 731.425.8400 during normal business hours and ask to speak with the General Investigations Bureau Commander. After business hours, you may leave a message, and he or she will call you back.

My house was burglarized, and I want to know if the fingerprints have been matched to anyone yet. Who should I call?
The turnaround time on forensic evidence varies depending on the current case load. Generally speaking, fingerprints are usually examined in a few weeks. Other evidence, such as DNA evidence, may take longer. If you want information about the case, contact the General Investigations Bureau Commander at 731.425.8400.

I was the victim of a violent crime, and I want to know how the case is going. Who should I call?
Call the main police department number, 731.425.8400, during normal business hours and ask to speak with the Major Crimes Bureau Commander. After business hours, you may leave a message and he or she will call you back.

How do I get an Order of Protection?
Orders of Protection are issued by the Madison County General Sessions Court Judge. If your incident occurred in the city limits, the Domestic Violence Unit will assist you in obtaining an Order of Protection through General Sessions Court. Call 731.425.8400 during normal business hours. If you are in an emergency situation, dial 911.

How do I report child abuse?
If the abuse is currently in progress, call 911 or the main police telephone number, 731.425.8400. If the abuse is not in progress, call the police department at 731.425.8400 and ask to make a report. The report will be forwarded to the Special Investigations Unit. You can also call the State of Tennessee Department of Children’s Services at 1.877.237.0004 or on the internet, visit https://reportabuse.state.tn.us/.

I have been the victim of Identity theft. Who should I talk to?
Make a police report as soon as you find out about the crime. Once the report has been forwarded to the General Investigations Bureau, it may be assigned to an Investigator. If you have questions about your case, call the main police department number, 731.425.8400 and ask to speak with the General Investigations Bureau Commander. The Federal Trade Commission has a website about Identity Theft. For more information, visit http://www.consumer.ftc.gov/features/feature-0014-identity-theft.

I believe my neighbor is dealing illegal drugs. Who should I talk with?
Contact the Metro Narcotics Division at 731.424.6485 and ask to speak with the Division Commander or an Investigator. You may also give the information to Crime Stoppers by calling 731.424.8477 or give a web tip by visiting www.jmcrimestoppers.org. Tips to Crime Stoppers remain anonymous, and you may receive up to a $1,000 cash reward.

I am going out of town on vacation and I want a special patrol for my house. Who do I call?
Contact the on-duty Patrol Captain or Lieutenant. He or she may be reached by calling 731.425.8400. A special Patrol request form will be filled out and forwarded to patrol officers that work in your neighborhood. 

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